Email us and a person replies. We usually answer within one working day.
Tell us your email address and the venue's name, and we can sort most things without you doing anything else.
Email info@lite-softwares.comI did not get my sign-in code
The code arrives by email and lasts ten minutes. Check your spam folder first — it comes from business@dpointsapp.com, so marking it "not spam" once saves you next time. Ask for a new code and use the newest one; older codes stop working. Stamp Points never sends codes by SMS.
I lost my card
Open the app, go to Profile, and report the card lost — it stops working immediately. Your stamps are safe: they live on your account, not on the plastic. Ask the venue for a fresh card and they will attach it to you.
Staff stamped the wrong card, or stamped twice
Ask the venue — staff can reverse a stamp, and the correction is recorded. Stamps are never deleted, so the history stays honest either way.
My stamp did not appear
Pull the wallet down to refresh. If a stamp was taken while the counter's internet was down, it lands as soon as their phone reconnects. Still missing after that? Email us with the venue and roughly when you visited.
Tapping my card does nothing
Hold the card flat against the top of the phone for a second or two. On iPhone, NFC works on iPhone 7 and later. If the card was never written, or was reported lost, ask the venue for another one.
Can I use one account at several venues?
Yes — one account holds every venue's card. Each venue sees only its own cards for you, never the others.
Delete my account
You can do this yourself, in the app: Profile → Delete my account. It asks you to confirm twice and then it is done — your name, email, phone number and referral code are erased, any physical card you hold is blocked, and your stamps at every venue are gone. It cannot be undone, and signing up again later starts you with an empty wallet.
If you can no longer sign in, email us from the address on the account and we will delete it for you. See the Privacy Policy for exactly what is erased and what a venue keeps.
If you run a café, salon or shop and want stamp cards your customers keep on their phone — with a physical card for people who prefer one — write to info@lite-softwares.com.
Forgotten PIN or password: your manager can reset it from the web console under Team. If the manager account itself is locked out, email us.